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S.No.
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Topic
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Definition
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1
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SIM Cards
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SIM (Subscriber Identification Module) is a small chip that contains a unique identification
number to identify and validate subscribers on mobile devices.
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2
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Calling Cards
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Calling cards are a prepaid method to make long distance calls from a foreign location.
These cards restrict a user to receive incoming calls and the user requires a medium
through which they can make outgoing calls.
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3
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Postpaid
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In postpaid, the invoice is generated as per the usage of mobile services at the
end of each billing cycle of the network.
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4
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Prepaid
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The user makes the payment in advance to use the services and recharges it again
whenever the credited amount ends.
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5
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Airtime
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Airtime is the actual minutes consumed on a mobile phone. The word often used to
describe the actual minutes used on a wireless phone.
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6
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Clay Connect
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The caller has to follow IVR Instructions to connect the call to India at lesser
costs.
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7
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IP Code
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IP (Internet Protocol) code routes the calls through internet to make your calls
cost-effective back to India.
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8
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Intracall/CUG
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CUG (Closed User Groups) are those groups of SIM users who can make calls and receive
calls at less rates within the group.
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9
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Browsing
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Browsing enables users to navigate through web pages and retrieve information –
text, audio, video and images from the World Wide Web.
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10
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Data Downloading
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In data downloading, the user can download images, videos, documents and e-mails
onto any device that has internet connectivity.
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11
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Data Card
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A device that can be connected to different devices to receive Internet access via
a wireless broadband connection.
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12
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Mi-Fi
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A Mi-Fi device is a compact wireless router which acts as a Wi-Fi Hotspot to connect
it with different devices at the same time.
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13
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USB Dongle
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It is a small portable hardware device that connects with movable e-devices through
USB port.
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14
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Data Bundle
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The user pays a fixed fee upto a specified limit and then is entitled to pay additional
costs as per the usage.
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15
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GPRS
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GPRS (General Packet Radio Service) is a popular data service for GSM mobile phones
that allows information to be sent and receive across GSM network. The user can
take GPRS as a data bundle service or take it on a pay-as-you-use basis.
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16
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EDGE
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EDGE (Enhanced Data for Global Evolution) is more efficient than GPRS that improves
internet connectivity and data transmission across mobile phones.
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17
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3G
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It is a 3rd generation of mobile technology allowing users to browse internet
and send & receive data quickly.
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18
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BES
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BlackBerry Enterprise Server (BES) is connected with your corporate server that
enables you to redirect e-mails, synchronise contacts and integrate calendar information
on your device.
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19
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BIS
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BlackBerry Internet Service (BIS) is an e-mail service provided by the respective
carrier namely Verizon, T-Mobile, Rogers, AT&T, etc.
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20
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POP3 server
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Post Office Protocol (POP3) mail server receives and filters e-mails into designated
user folders.
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21
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PUK Code
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Pin Unlock Code (PUK) is the code required to unlock a SIM card that has been blocked
after entering incorrect PIN code multiple times in a row.
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22
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MEP Code
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The MEP code allows you to unlock the network locked BlackBerry device.
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23
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WEP Key
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Wired Equivalent Privacy (WEP) key is a security code used on Wi-Fi networks to
ensure complete protection.
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24
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Dual-band
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A mobile phone that supports only two frequency bands out of four frequency types
is called a Dual-band device.
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25
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Quad-band
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A quad-band phone supports all four different radio frequency bands namely 850MHz,
900MHz, 1800MHz, and 1900MHz that are compatible with most GSM networks worldwide.
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26
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Tri-band
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A mobile device that supports any of three frequency bands is known as tri-band.
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27
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IMEI
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IMEI (International Mobile Station Equipment Identity) is a unique number mentioned
inside the battery compartment to identify valid devices.
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28
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GSM
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GSM (Global System for Mobile Communications) is a wireless communication technology
that gives flexibility to users to access any network on their handsets.
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29
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CDMA
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CDMA (Code Division Multiple Access) is a wireless communication technology that
allows users to access a single network on their handsets, while restricting them
to access other networks.
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30
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IP Address
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An Internet Protocol (IP) address is a numerical label assigned to each device (e.g.,
computer, printer) participating in a computer network that uses Internet Protocol
for communication.
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31
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Forex
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Foreign Exchange (Forex) market enables people to buy one currency and sell another
at the same time.
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32
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IVR
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A customer follows IVR (Interactive Voice Response) dialogues to interact with the
computer database for connecting the call to the destination.
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33
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Voice Mail
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A centralised electronic system that enables users to exchange and store personal
voice messages using a mobile or ordinary phone.
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34
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RAF
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Rental Agreement Form (RAF) is an agreement between the customer and Clay
that contains all the customer details, chosen plan, Clay mobile number and Handset
issued by Clay , and other important details concerning the travel. This
form is filled when the customer takes Clay postpaid services.
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35
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CAF
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Customer Agreement Form (CAF) is an agreement form between the customer and Clay
containing information about customer personal details, travel plan, dates
and other important details. This form is filled when the customer buys Clay prepaid
SIM connection.
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36
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ERP
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Enterprise Resource Planning (ERP) is a business management software that integrates
different business operations into a single system to facilitate better flow of
information within the organisation.
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37
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MICE
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MICE (Meetings, Incentives, Conferences, and Exhibitions/Events) is a type of tourism
in which people travel in a group for a particular purpose. Attractive discounts
can be availed by the group travellers on each travelling requirement such as ,
airlines, hotels, transportation etc
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38
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SME Travellers
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SME stands for Small & Medium Enterprise, this includes travellers from Export houses.
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